Pre-Studio Assist - Tickets
“ Ticket support to keep you up-to-date with the status of your issue resolution ”
- Regular Updates
We’ll keep you regularly updated until the issue is resolved - Priority Support
We’ll prioritize your support issues using our online issue management system - Audit Tracking
Log in to our support portal using your email and access any tickets raised by you or your team
- Dedicated PoC
View all historical support tickets raised by your production office or team and assign a point of contact - Vast Industry Expertise
We pre-filter each incoming message and pass it to an agent with appropriate product and field experience - Simple Effective Answers
Consistent, clear and complete answers to decrease follow-ups and let you get on with your planning - Respond At Your Leisure
No immediate response from you or your team required, respond to our follow-up when you’re ready - Economical
No need for expensive telephone equipment or land lines - Reliable & Secure
Secure and confidential step-by-step issue resolution while you wait or when you’re ready - Scalable Resource Pool
We’ll assign multiple representatives at a time to handle the toughest of your issues
- Regular Updates
We’ll keep you regularly updated until the issue is resolved - Priority Support
We’ll prioritize your support issues using our online issue management system - Audit Tracking
Log in to our support portal using your email and access any tickets raised by you or your team
- Dedicated PoC
View all historical support tickets raised by your production office or team and assign a point of contact - Vast Industry Expertise
We pre-filter each incoming message and pass it to an agent with appropriate product and field experience - Simple Effective Answers
Consistent, clear and complete answers to decrease follow-ups and let you get on with your planning
- Respond At Your Leisure
No immediate response from you or your team required, respond to our follow-up when you’re ready
- Economical
No need for expensive telephone equipment or land lines
- Reliable & Secure
Secure and confidential step-by-step issue resolution while you wait or when you’re ready
- Scalable Resource Pool
We’ll assign multiple representatives at a time to handle the toughest of your issues
Interested? Want to try Ticket Support?
