Pre-Studio Assist - Tickets

 

“ Ticket support to keep you up-to-date with the status of your issue resolution ”

 

Pre-Studio Assist 11 Image
  • Regular Updates
    We’ll keep you regularly updated until the issue is resolved
  • Priority Support
    We’ll prioritize your support issues using our online issue management system
  • Audit Tracking
    Log in to our support portal using your email and access any tickets raised by you or your team
  • Dedicated PoC
    View all historical support tickets raised by your production office or team and assign a point of contact
  • Vast Industry Expertise
    We pre-filter each incoming message and pass it to an agent with appropriate product and field experience
  • Simple Effective Answers
    Consistent, clear and complete answers to decrease follow-ups and let you get on with your planning
  • Respond At Your Leisure
    No immediate response from you or your team required, respond to our follow-up when you’re ready
  • Economical
    No need for expensive telephone equipment or land lines
  • Reliable & Secure
    Secure and confidential step-by-step issue resolution while you wait or when you’re ready
  • Scalable Resource Pool
    We’ll assign multiple representatives at a time to handle the toughest of your issues
  • Regular Updates
    We’ll keep you regularly updated until the issue is resolved
  • Priority Support
    We’ll prioritize your support issues using our online issue management system
  • Audit Tracking
    Log in to our support portal using your email and access any tickets raised by you or your team
Pre-Studio Assist 11 Image
  • Dedicated PoC
    View all historical support tickets raised by your production office or team and assign a point of contact
  • Vast Industry Expertise
    We pre-filter each incoming message and pass it to an agent with appropriate product and field experience
  • Simple Effective Answers
    Consistent, clear and complete answers to decrease follow-ups and let you get on with your planning
 
  • Respond At Your Leisure
    No immediate response from you or your team required, respond to our follow-up when you’re ready
  • Economical
    No need for expensive telephone equipment or land lines
  • Reliable & Secure
    Secure and confidential step-by-step issue resolution while you wait or when you’re ready
  • Scalable Resource Pool
    We’ll assign multiple representatives at a time to handle the toughest of your issues
 

 

 
Interested? Want to try Ticket Support?

Pre-Studio's design and development is sponsored by Aptiver.

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