Pre-Studio Assist - Single Incident

 

“ Immediate access to our support network without a fixed term contract or full ‘Assist’ package ”

 

Pre-Studio Assist X Image
  • Pay As You Go
    Perfect if you don’t need a support contract but still require immediate access to our support function
  • Highly Available
    Help is instantly available by telephone for a low-cost fixed fee per incident
  • Generous Call Times
    One-off resolution is ideal for ad hoc requirements and guarantees you a maximum call time per incident
  • Efficient & Economical
    No need to incur support costs unless you absolutely need to
  • Simple Registration
    Registering for one-off support is easy and once it is done you’ll have access to support as often as you need
  • Comparable Service Levels
    Identical QOS and support levels as our alternative support contracts
  • Community Support
    Free community forum support is and will always be available to all users of our products and services
  • Multichannel
    Choose the support medium that best suites your production. Email, Tickets, Phone or Live Chat
  • Always Ready
    Flexible hours, so we’ll work out of normal hours at no extra charge – We’re awake when you are
  • Complete Flexibility
    The most flexible of our support options for one-off pre-production incident resolution
  • Pay As You Go
    Perfect if you don’t need a support contract but still require immediate access to our support function
  • Highly Available
    Help is instantly available by telephone for a low-cost fixed fee per incident
  • Generous Call Times
    One-off resolution is ideal for ad hoc requirements and guarantees you a maximum call time per incident
Pre-Studio Assist X Image
  • Efficient & Economical
    No need to incur support costs unless you absolutely need to
  • Simple Registration
    Registering for one-off support is easy and once it is done you’ll have access to support as often as you need
  • Comparable Service Levels
    Identical QOS and support levels as our alternative support contracts
 
  • Community Support
    Free community forum support is and will always be available to all users of our products and services
  • Multichannel
    Choose the support medium that best suites your production. Email, Tickets, Phone or Live Chat
  • Always Ready
    Flexible hours, so we’ll work out of normal hours at no extra charge – We’re awake when you are
  • Complete Flexibility
    The most flexible of our support options for one-off pre-production incident resolution
 

 

 
Interested? Want to try Single Incident Support?

Pre-Studio's design and development is sponsored by Aptiver.

Pre-Studio Store - Access our products for use in your production.

Pre-Studio Support - Get help and support for our tools and services.